NERO BOOK AWARDS PRIVACY POLICY

Last Updated: August 2026

Introduction

The Nero Book Awards website is operated by The Nero Group Ltd.

For the purposes of this Privacy Policy, references to “Nero Book Awards”, “Caffè Nero”, “we”, “us” and “our” mean The Nero Group Ltd.

The Nero Group Ltd is the Data Controller responsible for personal information collected through the website www.nerobookawards.com.

Registered Office:

9-15 Neal Street
London WC2H 9PW

Company Registration Number: 06002065

ICO Registration Number: ZB128061

We are committed to protecting the privacy and security of all individuals whose personal information we process, including website visitors, award entrants, judges, publishing professionals and other individuals who interact with the Nero Book Awards.

We comply with applicable data protection laws including the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (“PECR”).

This Privacy Policy explains:

• What personal information we collect
• How we use personal information
• How we share personal information
• How we protect personal information
• Your rights regarding your personal information
• How to make a complaint
• How to contact us

Legal Basis for Processing

We process personal information on one or more of the following legal grounds:

Consent

Where you have given us clear consent to process your personal information for a specific purpose, such as receiving marketing communications.

Contract

Where processing is necessary to administer your entry into the Nero Book Awards or otherwise fulfil our obligations relating to the awards.

Legal Obligation

Where we are required to process personal information to comply with legal or regulatory requirements.

Legitimate Interests

Where processing is necessary for our legitimate interests in administering and promoting the Nero Book Awards, operating our website, responding to enquiries, preventing fraud, protecting our business and improving our services, provided that such interests do not override your rights and freedoms.

1. Personal Information We Collect

When you engage with us, we may collect and process personal information including:

• Name
• Email address
• Telephone number
• Organisation, employer or publisher details
• Role or professional title
• Information submitted as part of an award entry
• Correspondence and communications with us
• Website usage data and analytics information
• Technical information such as IP address, browser type, operating system and device information

Award Entries

If you submit an entry to the Nero Book Awards, we may collect:

• Contact details
• Author information
• Publisher details
• Entry materials
• Information necessary to assess eligibility
• Information required to administer judging processes and award outcomes

Enquiries and Feedback

If you contact us with an enquiry, feedback or complaint, we may collect your contact details and any information contained within your communication to enable us to respond appropriately.

Marketing Communications

If you choose to receive updates from the Nero Book Awards, we may collect your contact details and communication preferences.

Where required by law, we will only send marketing communications where you have provided your consent.

You may withdraw your consent or unsubscribe at any time using the unsubscribe link included in our communications or by contacting us directly.

2. Personal Information We Receive From Other Sources

We may receive personal information from:

• Publishers submitting entries on behalf of authors
• Literary agents
• Award partners
• Publicly available sources
• Professional advisers acting on your behalf
• Service providers supporting the administration of the awards

Where we receive personal information from third parties, we will take reasonable steps to ensure it has been obtained and shared lawfully.

3. What We Do With Your Personal Information

We may use personal information to:

• Administer and manage the Nero Book Awards
• Assess and evaluate award entries
• Communicate with entrants, publishers and judges
• Verify eligibility requirements
• Respond to enquiries and correspondence
• Select, announce and promote shortlisted and winning entries
• Administer prizes and award-related activities
• Prevent fraud and misuse of the awards process
• Improve our website, communications and services
• Maintain records relating to the awards
• Comply with legal and regulatory obligations
• Send marketing communications where you have consented to receive them

4. How We Share Your Personal Information

We may share personal information with trusted third parties involved in the operation and administration of the Nero Book Awards, including:

• The Booksellers Association
• Riot Communications
• Professional advisers
• Website hosting and IT support providers
• Event management and administration providers
• Regulatory bodies, law enforcement agencies or government authorities where required by law

All third parties receiving personal information are required to process it securely and only for authorised purposes.

We do not sell personal information to third parties.

We may also disclose personal information where necessary:

• To comply with legal obligations
• To establish, exercise or defend legal claims
• To protect the rights, property or safety of the Nero Book Awards, The Nero Group Ltd or others
• To investigate suspected fraud or unlawful activity

5. Security of Personal Information

We maintain appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is restricted to individuals who require access for legitimate business purposes.

Where passwords are used to access services associated with the website, users are responsible for keeping those credentials confidential.

Whilst we take reasonable measures to protect personal information, no method of transmission over the internet can be guaranteed to be completely secure.

6. Your Rights

Under data protection law, you may have the right to:

Right of Access

Request a copy of the personal information we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete personal information.

Right to Erasure

Request deletion of your personal information in certain circumstances.

Right to Restrict Processing

Request that we limit the way we use your personal information.

Right to Object

Object to processing carried out on the basis of legitimate interests or for direct marketing purposes.

Right to Data Portability

Request that personal information you have provided to us be supplied in a structured, commonly used and machine-readable format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Rights Relating to Automated Decision-Making

You have the right to object to decisions based solely on automated processing where such decisions produce legal or similarly significant effects.

Please note that certain rights may be subject to legal exemptions and limitations.

To exercise any of these rights please contact us using the details set out below.

7. Complaints

If you have any concerns about how we collect, use or protect your personal information, please contact us in the first instance.

You also have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: www.ico.org.uk

8. Our Use of Cookies

Please see our separate Cookie Policy for information about how we use cookies and similar technologies on the Nero Book Awards website. https://nerobookawards.com/cookie-policy/

9. Links to Third-Party Websites

Our website may contain links to third-party websites.

If you access a third-party website using a link from our website, please note that those websites operate under their own privacy policies and we are not responsible for their privacy practices.

We encourage you to review the relevant privacy notices before submitting any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with an updated revision date.

Your continued use of the website following any changes constitutes acknowledgement of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or would like to update your preferences, please contact us:

Email: enquiries@caffenero.com

Telephone: +44 (0)20 7520 5150

Address:
The Nero Group Ltd
9-15 Neal Street
London WC2H 9PW